Did I pick the right car? Did I get the best price? To avoid second-guessing their big decision, most people spend at least three weeks doing research before they ever set foot in a showroom. They question everything — from prices and trade-in values to interest rates and leasing details — and carefully compare numbers to ensure they’re getting a good deal. Since this type of information is market-driven, it’s easy to find on the internet and through print resources.

But what they often forget to question is the dealership itself.

Think about it. It’s when you buy your car that you begin your service relationship with the dealer. It’s an important relationship that will affect your life and will last, on average, nearly four years. That’s a long time to spend with a dealer who makes it unpleasant to get your car serviced — making you wait for an appointment because it’s based on their schedule instead of yours, giving you a loaner car that’s far past its prime, or charging you for extra services you don’t need.

So how do you avoid this situation and make sure your years together will be as happy and hassle-free as possible? Once again, it’s time to question everything. You want to feel confident that you’re buying from a dealer that will service you with your best interests at heart. Here are a few simple ways you can put your dealer to the test before you buy:

• Set up an appointment.
  Ask how long it takes to get an appointment. Test the answer by calling the dealership and setting up an appointment. See if the response you receive is consistent with what you were told.


• Request a loaner car.
  While at the dealership, ask how many loaner cars they have and what type of cars they offer. Later, call and request an appointment, then ask for a loaner car. Does the appointment time change when you say you need a loaner car? Also, ask what type of car you will be given.


• Observe their attitude.
  After you’ve seen the showroom, visit the service area. Watch how they treat customers. Do they listen? Are they sympathetic to the customer’s needs? Are they more concerned with their time or with the customer’s time?


• Ask about their parts policy.
  Do they shop for parts from only one source, or do they work to find low-cost alternatives that meet all manufacturer specifications? Certain parts — like catalytic converters, spark plugs, oil filters, brakes, and tires — can be purchased at a lower cost directly from the manufacturer.


• Don’t forget price.
  Check out their maintenance programs and any associated pricing. When you call for maintenance service, is there only one recommendation or do they offer you options? The bulk of your costs come from the services that get performed on your car — not the hourly rate for labor. It is important for you to know: Do you really need it? What comes with it? And, what is being replaced? Find out how open and forthcoming the dealer is with this information.

Remember — this has the potential to be a long-term relationship. So take the time to get to know your dealership. It’s the best way to know if they’re “the one” for you.